Privacy Policy

SMS Privacy Policy

Effective Date: 2/10/2025

At Smucker Pelleting we value your privacy and are committed to protecting your personal

information. This SMS Privacy Policy explains how we collect, use, and safeguard your data

when you communicate with us via SMS.

1. Information We Collect

When you opt in to receive SMS messages from us, we may collect the following information:

 Your phone number.

 The content of your messages to us.

 Date and time of your interactions with our SMS system.

2. How We Use Your Information

We use your phone number and any information you provide solely for the purpose of delivering

the requested SMS messages. This may include service updates, transaction confirmations, or

other information related to the purpose for which you signed up to receive messages.

3. How We Protect Your Information

We take reasonable steps to protect your personal information and ensure that your data is kept

secure. However, no method of transmission over the internet or electronic storage is completely

secure, so we cannot guarantee the absolute security of your information.

4. No Advertising or Marketing

We do not send any promotional or marketing messages. All SMS communications are solely for

transactional purposes or as necessary for the operation of services you have requested.

5. Opting Out

You may opt out of receiving SMS messages at any time by replying “STOP” to any message

you receive from us. Upon receiving your opt-out request, we will promptly stop sending further

SMS messages to your number.

6. Compliance with Regulations

We comply with all applicable federal and state laws, including the Telephone Consumer

Protection Act (TCPA) and the relevant regulations under the Federal Communications

Commission (FCC). We only send SMS messages to users who have opted in and respect all opt-

out requests.

7. Contact Us

If you have any questions or concerns about our SMS Privacy Policy, please contact us at

www.smuckerpelleting.com

Terms and Conditions

Terms and Conditions for SMS Communication

By providing your phone number and opting into SMS communication with Smucker Pelleting

("we," "us," "our"), you agree to the following Terms and Conditions for receiving SMS

messages.

1. Opt-In Consent

By submitting your phone number, you agree to receive SMS messages from Smucker

Pelleting, These messages will only be related to communication regarding your account,

service updates, support inquiries, or other customer service matters. We do not use SMS for

marketing or advertising.

2. Message Frequency

The frequency of SMS messages will vary based on the nature of your communication with

[Your Company Name]. You may receive occasional messages, such as reminders, alerts, or

customer service updates, but not for promotional purposes.

3. Message and Data Rates

Standard messaging and data rates may apply to SMS messages sent to or received from [Your

Company Name]. Please check with your mobile carrier for details regarding message and data

charges.

4. Opt-Out/Unsubscribe

You may opt out of receiving SMS messages at any time by replying “STOP” to any SMS

message sent from [Your Company Name]. Upon opting out, you will no longer receive SMS

messages from us unless you opt back in.

5. Support/Help

If you need assistance or have questions about your SMS communication, you can reply

“HELP” to any SMS message or contact our customer support team at [Your Support Contact

Information].

6. Privacy

Your phone number will be used exclusively for the purpose of communicating with you

regarding your account or other customer service matters. We do not share your information

with third parties for marketing purposes. For more information on how we handle your personal

data, please refer to our Privacy Policy [link to Privacy Policy].

7. TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and other relevant regulations

governing SMS communications. By opting in, you confirm that you are the owner or authorized

user of the phone number provided.

8. Changes to Terms

[Your Company Name] reserves the right to modify these Terms and Conditions at any time. Any

changes will be communicated to you via SMS or posted on our website.

9. Acknowledgment

By providing your phone number and consenting to receive SMS messages from [Your

Company Name], you acknowledge that you have read and understood these Terms and

Conditions.